About Runners Inc.
Runners, Inc. History
Thirty years! It has been a long, but very rewarding journey to arrive where Runners, Inc. is today. To think that we started without a dime from anyone, a land line, one pager AND a baby on my hip is pretty remarkable! There were times when I would shudder at the sound of my son’s cry while taking a customer’s call. Luckily for me, customers were very, very patient when I had to run off to find a wandering toddler!
Starting out primarily as a medical courier service, Runners, Inc. gradually added many new services along the way that continue to evolve to this day. Medical couriers are still our expertise, but we are so much more than that now!
Much credit is given to Thor, who will listen to anyone with a unique service requirement. He tries to figure out a way to help even if it’s something we have never done before! As a result, new services have been added this way many times.
Adding trucks was a logical move after brokering too many calls to others just so we could help our clients (even if we couldn’t do it then) we certainly can now! After a few calls for moving safes and copiers, we purchased electric stair climbers that allow us to easily move even the heaviest items (up to 1,200 lbs.) on stairs.
Specialized moving has become another one of our many services that includes residential moves, office moves, and commercial product deliveries. Several years after we added trucks (one at a time), it made perfect sense to expand our services to include warehouse storage and logistics, which became our biggest financial step so far! A 65,000 square foot building in Baltimore is now the home for many of our client’s files and products.
Our couriers can transport anything at anytime and anywhere: from wedding cakes, your lunch and dry-cleaning, to documents, standing in line for your important events, packages and boxes. We once made grocery runs for a gentleman while he cared for his ill wife, and another time we delivered a special love letter for a lady in Germany to her long lost boyfriend of many years, who lived in Southern Maryland. (Wish we knew the outcome!) These are just a few of the unique ways we have helped people who needed assistance, and the list goes on!
When I reflect on how it all started with an idea, hard work, and waiting seven long years before taking our first vacation, it gives me such a great sense of pride and fulfillment. That old song, “Because I’m a Woman” implies she did it all which is true here, but certainly not alone! I couldn’t be where we are today without our great team of dedicated people. We are still going strong and ready to help you in any way we can. Call us today and see for yourself!
– Diane Smith
Meet The Team
Chief Executive Officer
Diane’s business savvy, creativity and determination provides Runners with a roadmap for continued success and customer satisfaction. An accomplished multi-tasker and marathon finisher, Diane enjoys music, decorating, yoga, bird watching, and skiing. Her interest in antiques and good food led her to start another business venture, BuddyLou’s (Eats, Drinks, Antiques).
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Thor has combined his hands-on trucking and courier experience to support Runners, Inc. His dedication and loyalty rides with each delivery so customers can just, “Consider it Done!” He has been playing drums since grade school and his love of music has landed him in several bands. Thor also enjoys skiing whenever he can.
Customer Service / Dispatch
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Roy Fritts is a native of the Washington, D.C. area and has over 30 years of solid courier industry experience. His hands-on background includes driving as a courier, dispatching and providing exceptional customer service you can depend on.
In his “spare” time, Roy raises thoroughbred horses and chases his grandchildren around the farm.
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Laura Rackey joined Runners in 2016. Laura is our office manager extraordinaire, she single-handedly manages the office, personnel and all aspects of operations.
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Mike is our amazing Baltimore manager. He’s been with us for many years helping our business grow. He puts in long hours behind the scenes ensuring that our customers business and personal assets are secure.
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As the lead dispatcher, he brings over 14 years of experience in courier, moving and trucking services including working as a dispatcher.
To maintain his physical fitness, he regularly plays football,
softball, basketball, and has been a basketball official for 17 years.
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Angela has almost 20 years of experience in various administrative, operational and customer service capacities. Her primary role includes accounts payables, collections, administration, technology and general problem resolution. On her off time, she enjoys walking her dog and adventure sports.
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Estefany is currently a student at Montgomery college. She specializes in listening to customers to help them meet their service goals. She loves to listen to music, make DIY’s, and play tennis.
Coverage is obtained from insurance professionals dedicated to developing solutions for couriers, trucking, warehousing, and document storage companies. Insurance coverage limits are:
- General Liability – $1,000,000
- Employee Dishonesty – $50,000
- Cargo – $50,000
- Automobile Liability – $1,000,000
Small Business Certifications:
- Commonwealth of Virginia DBE #689135
- Maryland Department of Transportation MBE/DBE #10-148
- Prince George’s County MBE #10-6397
Federal / State / Certificates / Licenses:
- CAGE 1RQN1
- US DOT #0745120
- CCR / DUNS #795985175
- Standard Carrier Alpha Code (SCAC) #RING
- State of Maryland Business Certificate #R3969517
- State of Maryland Local Small Business Reserve Program SB10-2191
Medical Transport Qualifications:
Drivers assigned to transport medical specimens receive safety training: Bloodborne Pathogens: Exposure In The Workplace Guide, provided by J.J. Keller & Associates,, have medical transport coolers (we keep dry ice on our premises), and sign a HIPPA Privacy Agreement.
Federal registration in the North American Industry Classification System (NAICS) includes:
Sector 48 & 49 Transportation & Warehousing
- Subsector 484 Truck Transportation:
- 484110 General Freight Trucking, Local;
- 484121 General Freight Trucking, Long Distance Truckload;
- 484210 Used Household and Office Goods, Moving;
- 484230 Specialized Freight (except Used Goods) Trucking long Distance
- Subsector 492 Couriers and Messengers:
- 492110 Couriers;
- 492210 Local Messengers and Local Delivery (including Bicycle Couriers)
- Subsector 493 Warehousing/Storage:
- 493110 General Warehousing/Storage;
- 493190 Document Storage and Other Warehousing