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Free Logistics Assessment

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Frequently Asked Questions

What exactly do I get in the Free Logistics Assessment?

You’ll get a 15-minute call with a Runners Inc. logistics specialist who reviews:

  • Your current shipping structure

  • Where delays or failures are most likely

  • Whether you’re overpaying for services you don’t need

  • What parts of your workflow can be handled by a single provider instead of 3–5 vendors

You’ll also get a breakdown of how Runners’ Total Logistics System could save time, reduce risk, and consolidate your operations.

Is there any commitment or cost after the assessment?

No. The assessment is free and comes with zero obligation.
If you decide to run your first shipment with Runners Inc., that shipment is risk-free — if they don’t outperform your current provider, you don’t pay for it.

What kinds of companies use Runners Inc.?

Over 3,000 organizations in the DC/Maryland/Virginia region rely on Runners daily, including:

  • Hospitals & medical facilities (e.g., Johns Hopkins, Montgomery Hospital)

  • Government contractors

  • IT/Data infrastructure companies

  • Museums & cultural institutions (e.g., Smithsonian, National Archives)

  • Construction & industrial companies

  • Firms that need on-demand, urgent, or complex deliveries

If your business ever needs anything moved — from an envelope to a 2-ton server rack — they can handle it.

What makes Runners Inc. different from FedEx, UPS, or other couriers?

The VSL makes this extremely clear:

  • They actually answer the phone 24/7.

  • Your call goes directly to dispatch, not a national call center.

  • They handle everything in one place: courier, freight, medical transport, warehousing, white-glove, equipment moves.

  • They don’t reject “complicated” jobs — temperature-controlled, fragile, overweight, after-hours, or mission-critical.

  • Their on-time rate is 99.7% and audited.

Runners is built for situations where failure is not an option.

Do you really handle medical, legal, and high-security deliveries?

Yes. Runners employs:

  • HIPAA-certified medical couriers trained in specimen and organ transport

  • CDLA licensed drivers and equipment operators

  • White-glove teams for priceless artifacts and sensitive technology

  • Secure, GPS-tracked transport for chain-of-custody requirements

They’re trusted by hospitals, labs, museums, and federal contractors.

How fast can you respond to emergencies or last-minute requests?

Immediately.
Runners operates a 24/7 live-dispatch command center, not an answering service.
They track the entire fleet in real time and can reroute instantly based on traffic, weather, and urgency.

Do you offer real-time delivery tracking?

Yes. Every delivery comes with GPS tracking so you can see exactly where your shipment is at all times — no guessing, no waiting for updates, no misinformation.

What types of deliveries can you handle?

Nearly anything:

  • Envelopes/documents

  • Packages and boxes

  • Medical specimens & temperature-controlled materials

  • Heavy equipment (up to 2+ tons)

  • Server racks and IT infrastructure

  • Museum pieces or fragile one-of-a-kind items

  • Scheduled delivery routes

  • After-hours and emergency logistics

  • Warehousing, cross-docking, and storage

If it moves, they can move it — today.

Will switching providers cause downtime or confusion?

No — you get a dedicated account manager who oversees your onboarding, organizes your delivery schedule, and makes sure nothing falls through the cracks.

Why limit new clients?

To maintain their audited 99.7% on-time performance, Runners only onboards about 10 new enterprise clients per month.
This ensures responsiveness, service quality, and fleet availability stay high.

Why should I trust Runners with my first shipment?

Because your first shipment is risk-free.
If Runners Inc. isn’t:

  • faster

  • more reliable

  • more responsive

  • easier to work with
    than your existing provider…

You don’t pay for that shipment.